Privacy & Data Protection

Privacy Policy

Last updated: December 2024

1

Information We Collect

1.1 Personal Information

When you create an account with BeeSeek, we collect personal information including:

  • Name, email address, phone number
  • Profile photo and biographical information
  • Address and location data
  • Payment information (processed securely by third parties)
  • Government-issued ID for agent verification

1.2 Usage Information

We automatically collect information about how you use our platform:

  • Device information (IP address, browser type, operating system)
  • App usage patterns and feature interactions
  • Search queries and booking history
  • Communication between users and agents

1.3 Location Data

With your consent, we collect location information to help you find nearby agents and services. You can control location sharing through your device settings.

2

How We Use Your Information

2.1 Platform Operations

  • Facilitate connections between users and agents
  • Process bookings and payments
  • Provide customer support
  • Verify agent credentials and background checks

2.2 Communication

  • Send booking confirmations and updates
  • Provide important service notifications
  • Respond to your inquiries and support requests
  • Send promotional content (with your consent)

2.3 Safety & Security

  • Conduct background checks on agents
  • Monitor for fraudulent activity
  • Ensure platform safety and trust
  • Comply with legal obligations

2.4 Platform Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Personalize your experience
  • Conduct research and analytics
3

Information Sharing

3.1 With Other Users

When you book a service, we share necessary information with the agent (name, contact details, service location) to facilitate the booking.

3.2 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

  • Payment processors for transaction handling
  • Background check providers for agent verification
  • Cloud hosting providers for data storage
  • Customer support platforms

3.3 Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

4

Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure servers and regular security audits
  • Access controls and employee training
  • Regular software updates and patches

4.2 Payment Security

All payment information is processed by PCI-compliant third-party payment processors. We do not store credit card information on our servers.

4.3 Account Security

You are responsible for maintaining the security of your account credentials. We recommend using strong passwords and enabling two-factor authentication when available.

5

Your Privacy Rights

5.1 Access and Correction

You have the right to access, update, or correct your personal information through your account settings or by contacting us.

5.2 Data Portability

You can request a copy of your personal data in a machine-readable format.

5.3 Deletion Rights

You can request deletion of your personal information, subject to legal and operational requirements.

5.4 Marketing Preferences

You can opt out of promotional communications at any time through your account settings or unsubscribe links in emails.

5.5 California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to opt out of the sale of personal information.

6

Cookies & Tracking

6.1 Types of Cookies

We use different types of cookies and similar technologies:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Help us understand how you use our platform
  • Marketing Cookies: Used to personalize advertising
  • Preference Cookies: Remember your settings and preferences

6.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

6.3 Third-Party Analytics

We use third-party analytics services like Google Analytics to understand user behavior and improve our services.

7

Data Retention

7.1 Retention Periods

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account information: Until account deletion + 7 years for legal compliance
  • Transaction records: 7 years for tax and legal requirements
  • Communication logs: 3 years for customer support purposes
  • Usage analytics: 2 years in aggregated, anonymized form

7.2 Data Deletion

When data is no longer needed, we securely delete or anonymize it according to our data retention schedule.

8

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Privacy Officer

privacy@beeseek.com
1-800-PRIVACY

Mailing Address

BeeSeek Inc.

Privacy Department

123 Service Street

San Francisco, CA 94105

United States

Last Updated: December 2024

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.